Creating and cultivating a high performing team can be difficult. You have to help your staff understand how their daily tasks fit into the larger mission of the organization. You also have to troubleshoot when things go awry. And finally, you have to manage the interpersonal dynamics of your team to ensure that everything runs smoothly. That’s a lot to keep in mind! In this course you will learn how to use coaching skills and influence to help your team be most productive.  Additionally, you’ll learn how to help your team set goals, communicate concerns effectively, and improve their own productivity.

Participants will:

• Learn strategies to lead with influence

• Translate their agency’s strategic messages into daily tasks for their staff

• Assess performance and prepare for the performance review

• Use coaching, counseling, and progressive discipline to create a high performing team

• Communicate expectations and constructive criticism to their staff in order to manage staff performance and outcomes