Learning to Lead

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Course Description
You used to be a job developer and now you’ve been promoted to the role of supervisor. Or, maybe you’re new to the field altogether and find yourself managing a staff of 2 or 20. Regardless of how you got here, people are looking at you to lead! In this class you will learn how to transform your employees into a high-performing team. You’ll learn the nuts and bolts of being an effective manager, but also the art of being a good leader.

Topics covered include:

  • Understanding your own leadership and communication styles and how to flex them based on your employees’ skill levels and attitude
  • Effectively delegating to your staff in order to promote inclusion
  • Communicating expectations and constructive criticism to your staff in order to manage staff performance and outcomes
  • Translating your agency’s strategic messages into daily tasks for your staff
  • How to effectively use performance counseling and progressive discipline to make the most of your employees assets

Audience
New supervisors and managers of frontline staff.  Or, seasoned managers wanting to refresh their skill set!

Course Duration
Full day training–9:00am-4:00pm

Course Dates
October 26, 2011

Facilitators
Wally Smith, Frontline Focus consultant.

Costs
Members: $75
Non-Members: $115

Location
Chicago Jobs Council
29 E. Madison Street, Suite 1700
Chicago, IL

Questions
If you have any questions, please contact Cheryl Hester, Frontline Focus Administrator: 312.252.0460 x108; cheryl@cjc.net.

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